Official distributor of Grindex dewatering pumps Integrated Pump Technology says it is actively expanding its distributor base and empowering local agents to support its growth across the Southern African Development Community.

The company has recently expanded its distribution of Grindex pumps to an additional seven countries, namely Angola, Gabon, Kenya, Malawi, Rwanda, Tanzania and Uganda. Integrated Pump Technology key account manager Justin Bawden highlights that in-country representation, with good local stockholding and accredited repair facilities, is key.

“We have always prioritised our customer support, and work closely with our distributors so they are equipped to meet and exceed customer expectations,” he says.

To ensure there is sufficient stockholding close to customers, Integrated Pump Technology holds extensive stock at its Johannesburg headquarters and engages with its distribution network to analyse customer demand and trends in each region.

“This way, we make sure we keep the right equipment and fast moving consumable parts stocked and available, ensuring a quick turnaround time and less downtime for the customer,” says Bawden. “Rapid response time is always important, especially in countries like DRC and Zambia which have some of the wettest mines in the world. Any disruption in dewatering activity can lead to mining operations being flooded, equipment damaged and production time lost.”

The company aims to use distributors with suitable workshop facilities, so that all servicing and repair work can be conducted regionally to original equipment manufacturer (OEM) specifications. Training and skills development is conducted either at the company’s head office or in-country.

“With well-trained technicians located close to customer sites it is easy to conduct regular maintenance and servicing to OEM standards, and this definitely reduces the total cost of ownership for mines and plants,” he adds.