Yokogawa is committed to taking all reasonable and appropriate measures to provide the level of service necessary for customers to maintain continuous operation in the plants that form an essential part of the supply chains for society.

Yokogawa is proud to offer a global service support network, with each region supporting our customers locally. Currently these offices have established operational redundancies to mitigate the risk from COVID-19 and provide the appropriate, ongoing customer support. Please reach out to your nearest service representative if you require any special assistance during this challenging period.

Following the advice of local authorities, our project and service engineers may be restricted from traveling to sites to perform services. To address such challenges, we will utilize technologies that enable remote support for customers who must be physically present at the site for operation and maintenance activities during this period. For projects, we will utilize our Cloud Enabled Execution infrastructure during execution and testing phases to support deliveries to site. Yokogawa will also offer free access to our communication support service SensPlus™ Buddy, which enables visual and audio communication with our Subject Matter Experts.

In addition, Yokogawa encourages customers to consider remote maintenance services via VPSRemote™, where our support team can remotely perform troubleshooting and monitor to improve system reliability and availability. The secure connection enables automated security updates and remote operation between sites, which will enable more employees to work remotely and stay safe.

While the ongoing threat by COVID-19 is currently top of mind for many customers around the world, Yokogawa is also ready to protect our customers from increasing cyber threats. Please rely on us to provide asset management and security management services, which are essential in supporting resilient and safe operations.

Please reach out to your nearest service representative.