Supporting crushing and screening customers
Access to reliable aftermarket support is seen as key to addressing cost pressures in the crushing and screening sector, notes Sandvik Rock Processing. With a total of 11 entities in Africa, the company emphasises its local in-country support structures to respond to customer service needs timeously.
Sandvik Rock Processing sales support manager Africa and Latin America: crushing division Nils-Peter Ahlqvist explains that in the midst of the current global supply chain challenges, shipping equipment and parts into the African continent has become a major challenge, noting that the company’s logistics hubs allow it to efficiently distribute parts throughout the region.
“The importance of local in-country aftermarket support infrastructure cannot be reiterated enough,” says Ahlqvist. “We rely on our widespread touchpoints in Africa to respond to service requirements timeously and to support customers with the expertise needed to achieve their production targets consistently and with the highest overall equipment efficiency. The 11 Sandvik entities are placed in strategic areas which are close to all the major mining and quarrying hubs.”
Having entities in the various parts of the region means that the company invests in local capabilities and competencies in the countries in which it operates. “To a large degree, these local entities employ local people and play a part in skills development, thus contributing to the growth of local economies,” concludes Ahlqvist.
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