(Virtual Showroom) In a bid to reinforce authenticity in an era of deepfakes and misleading claims, this November - World Quality Month - condition monitoring specialist company, WearCheck, is reaffirming its commitment to real, verifiable quality - from the rigour of scientific laboratory methods to customer service professionalism.

The focus on authenticity is underpinned by the recent re-award of ISO 9001:2015 certification of WearCheck’s laboratories by the South African Bureau of Standards (SABS), with the Cape Town laboratory the latest to receive certification, following Johannesburg, Middelburg and Durban, which have been ISO certified for many years. ISO 9001 certification was first awarded to WearCheck in 1996, while ISO 14001 certification has been in place since 2005. To maintain this international standard, WearCheck undergoes regular, annual surveillance audits and a comprehensive re-certification every three years.

Commenting on the milestone, WearCheck’s quality administrator Prinda Narasi says, ‘Our customers rely on us for results they can trust. ISO 9001:2015 is independent confirmation that our systems are robust, our processes are repeatable, and our culture is one of continual improvement. These days, where manipulated content can cloud judgement, being able to offer verifiable, third-party certification helps customers distinguish between marketing claims and proven capability.’

Narasi adds, ‘Quality at WearCheck is not a merely badge on the wall - it is our way of working. From sample reception and chain-of-custody, to instrument calibration, method validation and clear reporting, each stage is governed by documented procedures and skilled employees. Our laboratory technicians are highly trained specialists who know what they are doing, and our diagnosticians are equipped to interpret results and advise on the next steps.’

What ISO 9001:2015 means for customers

ISO 9001:2015 sets out the requirements for a quality management system that consistently meets customer and regulatory expectations. In practice, WearCheck’s certification translates into dependable turnaround times, a right-first-time approach, clear and accessible reports, and corrective-action cycles that drive continuous improvement. For maintenance teams, fleet operators and asset owners, that means faster, more confident decision-making and reduced life-cycle costs.

As World Quality Month highlights the importance of doing things the right way, WearCheck urges customers to check that any supplier’s certificates are legitimate.

Verification is simple: confirm the details with the issuing certification body or via their public directory. Unfortunately, there are instances across industries where non-genuine certificates are used. Narasi welcomes scrutiny of the company’s certifications and accreditations. ‘Customers are encouraged to verify our credentials directly with the certification authority. Transparency forms part of the trust.’

WearCheck’s quality framework is designed to be lived daily - not visited annually. Internal audits, management reviews, risk-based thinking and staff development programmes keep the system active and relevant between external audits. The result is a consistently high standard of laboratory practice backed by responsive, knowledgeable customer support.

The company has demonstrated a long-term commitment to quality – for many years, WearCheck has been the only company on the African continent that has earned multiple quality confirmation certificates, which include ISO 9001:2015 and ISO 14001:2015 certification, and ISO/IEC 17025:2017 accreditation. These are audited regularly, and the company has never failed to have an accreditation or certification renewed.

Narasi concludes, ‘Quality is everyone’s job at WearCheck. Our promise is straightforward: real laboratories, real people, real results - independently verified. That is how we earn and keep our customers’ confidence.’

WearCheck is part of Bidvest Services South Africa, in the Testing, Inspection and Compliance division. The Bidvest Group holds numerous quality certifications and accreditations.

For organisations seeking a condition monitoring partner that values authenticity, rigour and service, WearCheck’s certifications and accreditations offer independent assurance that the company’s systems, real people and processes meet a proven international benchmark - year after year.