Skilled engineers key to customer satisfaction
ADDITIONAL SERVICES Mixtec provides proactive aftermarket services such as maintenance, repairs and audits, including for third-party equipment
Industrial agitator and mixing specialist Mixtec’s dedicated field sales representatives, supported by consulting engineers specialising in mining applications, “resolutely” work to provide comprehensive support through the provision of detailed manuals and checklists, which the company says ensures that no detail is overlooked during installation and commissioning.
These efforts are further bolstered by service engineers who provide prompt assistance for any inquiries, ensuring a seamless operational launch.
In addition to initial installation services, Mixtec provides genuine spare parts and proactive aftermarket services such as maintenance, repairs and audits, including for third-party equipment.
The company also identifies process inefficiencies and recommends upgrades customised to help clients meet their performance and costing objectives.
Custom Service
A recent African project, where field representatives modified agitators on-site, further highlights Mixtec’s commitment to innovation and client collaboration, the company says.
This equipment customisation achieved gearbox uniformity, significantly reducing the customer’s need for a diverse spare parts inventory, reports Mixtec.
Previously, the same client required multiple types of gearboxes as backups; however, the modifications enabled them to streamline their inventory to just one backup unit.
This adjustment, notes Mixtec, not only resulted in considerable long-term savings, but also enhanced the production capabilities by incorporating the latest technology, leading to a higher yield.
Mixtec also offers full on-site commissioning assistance, applying their expertise to promptly address any arising challenges.
According to the company, this strategic approach ensures optimal operational efficiency and high levels of client satisfaction.
“With a robust global footprint, Mixtec is equipped to support customers worldwide,” the company concludes.
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