ACSA adds baggage-tracking feature to its mobile app
State-owned Airports Company South Africa (ACSA) has introduced a real-time baggage-tracking feature to its mobile app, enabling passengers to monitor the progress of their checked-in baggage from the moment it is handed over at the check-in counter, through each stage of the baggage handling process, until it is safely loaded onto the aircraft.
By entering their booking reference number and flight date, travellers can instantly access the status of their bags directly within the app.
The new feature highlights ACSA’s commitment to improving the passenger experience with smart, technology-driven solutions.
“This enhancement is a significant step in our digital transformation journey. By empowering passengers with real-time visibility of their baggage, we are not only improving convenience but also strengthening trust in our operational processes. Technology enables us to better serve our passengers and this feature is one of many innovations aimed at delivering a seamless, world-class travel experience,” says ACSA interim chief information officer Sello Makhubela.
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