Integrated Pump Technology is accelerating its drive to enhance customer support with the recent opening of its new service centre in Steelpoort. This strategic move aims to better serve the immediate area, including Burgersfort and surrounding regions, by bringing essential dewatering pump services and stock closer to customers’ operations.

“With a significant installed base of both Godwin diesel-driven pump sets and Grindex submersible pumps in this area, having reliable localised support is vital,” says Jordan Marsh, Managing Director of Integrated Pump Technology. “While our pumps are already accessible through our established distributor network, our strategy is focused on further improving service levels by creating local service hubs. These centres will not only stock equipment but also provide the technical backup to keep pumps performing optimally in the field.”

The Steelpoort service centre will undertake a range of services including pump repairs and modifications to meet specific dewatering application requirements. This hands-on capability means customers can minimise downtime and ensure their dewatering operations remain efficient and effective. According to Marsh, the new facility mirrors the comprehensive service offering available at the company’s main service centre at its Jet Park head office.

“Keeping an inventory of new pumps and critical spare parts close to where they are needed is a key part of our customer-centric focus,” Marsh explains. “We know how important it is to deliver a quick turnaround when customers require dewatering pump solutions as well as when repairs and maintenance are needed, and this centre allows us to meet that need. It means more uptime for our customers and less waiting for vital equipment or components.”

The Steelpoort facility will also serve as a critical resource for Integrated Pump Technology’s newly appointed regional distributor, Rob Day Mining. With ready access to new pump stock, spares parts and technical services, Rob Day Mining will be well-positioned to provide high levels of support to its existing customer base while expanding the Godwin diesel-driven pump and Grindex submersible pump footprint in the region.

Marsh emphasises that the new service centre is part of a broader strategy to reinforce Integrated Pump Technology’s presence in key regions across the country, and further afield in Africa. By offering localised stockholding and support services, the company is reducing response times and boosting overall reliability for customers working in demanding environments.

“Our goal is simple - to deliver world class dewatering solutions backed by responsive expert support,” Marsh concludes. “The opening of this service centre in Steelpoort is just another step in bringing that vision to life and ensuring that customers can depend on us, no matter where they are.”