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Business Process Outsourcing

Push to reduce costs underpins outsourcing in SA
17th May 2013

Outsourcing and shared service use in South Africa are mainly driven by companies seeking to reduce operational costs and support growth strategies for expansion into Africa, says KPMG shared... 


Cloud email firm flags business data banking concept
3rd May 2013 By: Schalk Burger

The importance of email in businesses and the intelligence, productivity and security that can be gleaned from it mean that companies may in the future store their data with cloud providers and... 


R500m investment consolidates Western Cape as global call centre hub
30th April 2013 By: Kim Cloete

Cape Town is becoming a hot destination for the call centre sector, with an announcement of further investments and the creation of many more jobs. Capita, one of the Western Cape’s largest call... 


South Africa wins BPO award
26th April 2013 By: Natasha Odendaal

Two recent awards have put South Africa on the business process outsourcing (BPO) destination map, making it likely that the country will attract increasing investment in the years to come. South... 


Datacentrix moves to acquisitive growth
16th April 2013 By: Natasha Odendaal

JSE-listed information technology group Datacentrix was moving to aggressively pursue acquisitions and bolt-on divisions to close its portfolio gap, CEO Ahmed Mahomed said on Tuesday. The group,... 


Data centre efficiency increasingly demanded
11th April 2013 By: Natasha Odendaal

Just over 70% of CEOs see technological change as the most critical external factor that could impact on their organisations over the next three to five years, while 72% of chief marketing officers... 


Industries explore new innovation-exchange model to accelerate development
22nd March 2013 By: Schalk Burger

A formalised innovation- and solution-exchange platform enables inventors, innovators, entrepreneurs, governments and companies to exchange ideas and solutions relating to a variety of challenges... 


Archiving solution allows for choice within secure framework
1st March 2013 By: Schalk Burger

The productivity of staff can be increased by allowing them to use different applications of their choice, but it requires that a business’s information technology (IT) policies are enforced across... 


Shopping by cellphone gaining momentum, but not yet a mass retail experience
1st March 2013 By: Nomvelo Buthelezi

The number of South African consumers using mobile technology to shop through their cellphones is increasing, eliminating the need to carry cash and banking cards. 


Integrated data sources reduce payroll and accounting fraud
15th February 2013 By: Schalk Burger

The integration of data from payrolls, banks and credit bureaus enables payroll software Sage Pastel Payroll and HR to check credit records, bank details and automate payroll functions, reducing... 


Demand for energy efficient solutions expected to grow across region
15th February 2013 By: Schalk Burger

The IT Business unit of global energy management specialist Schneider Electric foresees promising returns in 2013 from Southern African countries needing energy-efficient solutions for critical... 


Full virtualisation potential unrealised in SA
18th January 2013 By: Schalk Burger

The virtualisation of business processes and backup systems in South Africa may be stalling, owing to the poor implementation and management of such systems, says virtual infrastructure and data... 


South Africa could use IT outsourcing to create jobs
18th January 2013 By: Schalk Burger

There is a significant opportunity for South Africa to develop information technology (IT) outsourcing services to generate jobs for its youth in cities, says IT consultancy Zensar global CEO Dr... 


Smaller firms now also demanding full enterprise resource planning solutions
7th December 2012 By: Schalk Burger

Small and medium-sized companies are demanding fully fledged enterprise-resource planning (ERP) software tools to support their businesses, with interest kindled by the market’s increasing... 


Hybrid data centre models emerging to cope with volume, security demands
30th November 2012 By: Schalk Burger

The large scope and scale of data movements in the near future will radically change the way data centres, data transmission and networks operate, says global networking giant Cisco Consulting... 


Technology in place to enable real-time asset management
23rd November 2012 By: Schalk Burger

The smarter management of all assets, including buildings, manufacturing machinery and mobile assets, will reduce maintenance and energy costs, improving efficiency and sustainability, says global... 


Internet Protocol telephony can reduce costs for small businesses
16th November 2012 By: Schalk Burger

The high cost and long repayment times of private branch exchange (PBX) equipment hamper the emergence of start-up companies and the growth of small companies. The use of Internet Protocol (IP)... 


African demand for document management growing, says Metrofile
5th October 2012 By: Schalk Burger

JSE-listed information and record management group Metrofile reports growing demand for its services in Africa and achieved revenue growth of 13.7% for its financial year ended in June, says... 


New product provides best practice solution for credit lenders
28th September 2012 By: Samantha Herbst

Information services provider and credit-monitoring firm Experian South Africa has launched a solution to automate credit decisions by combining the Experian group’s data assets, predictive... 


Testing solutions can offer developers key insights before systems go live
28th September 2012 By: Schalk Burger

The early and frequent testing of applications under development to determine whether they can handle large volumes of users, are easy to use and will function on different devices and platforms... 


Gijima sells MineRP business unit
26th September 2012 By: Natasha Odendaal

Information and communications technology (ICT) group Gijima has sold its mining technology and consulting business unit, MineRP, to a financial consortium, led by RMB Corvest, for R175-million.... 


Home Affairs seeks suppliers for smartcard IDs
25th September 2012 By: Natasha Odendaal

The Government Printing Works (GPW), under mandate from the Department of Home Affairs (DHA), called for expressions of interest (EOI) from manufacturers able to produce the blank cards required... 


Business services group targets emerging market opportunities
21st September 2012 By: Schalk Burger

Business support and technology services company Morvest Business Group will continue to target growth in emerging markets to increase margins, says Morvest CEO Mohammed Varachia. 


Mobile email management for mobile IT workers
24th August 2012

Information technology (IT) service provider Gijima has implemented a unified email management system to enable its extensive mobile workforce to access its email archives instantly, said Gijima... 


Information relevance key to streamlining internal communications
13th July 2012 By: Schalk Burger

Increasing the relevance of information presented to employees can increase productivity by reducing the time spent by the employee to manage different communications media, says telecommunications... 


Home Affairs to start smart ID rollout by December
6th July 2012 By: Natasha Odendaal

The Department of Home Affairs (DHA) aims to be ready to introduce the first of the new smart identity (ID) cards to all first-time applicants by December, Home Affairs Minister Dr Nkosazana... 


It is possible to secure cloud services, IT firm insists
6th July 2012 By: Schalk Burger

Businesses can ensure the security of cloud services, such as external data storage and applications, and enforce business control policies by employing virtualisation architecture, says... 


Group’s logistics offering embraces transport and storage
6th July 2012

Companies are increasingly partnering with a professional service provider who meets all their transport and logistics requirements, says transport, warehousing, distribution and logistics... 


Availability, cost balance key data centre considerations
22nd June 2012 By: Schalk Burger

The level of data availability required by a company must be balanced against the cost of ensuring high availability, including electricity costs, says market research firm Frost & Sullivan Africa... 


Only 9% of SMEs were using cloud computing at end of 2011
8th June 2012

Small and medium enterprises (SMEs) have yet to embrace cloud computing, despite promises of reduced costs and improved efficiencies, the yearly SME Survey finds. 


IT group focusing on managed services growth
18th May 2012 By: Schalk Burger

JSE-listed information technology company Datacentrix is seeking to grow annuity revenue by investing in skills to support its services and business solutions development, while reducing its... 


Data backups becoming increasingly business critical
11th May 2012 By: Schalk Burger

Data is intangible but irreplaceable and, in 2008, a survey found that a single incident of data loss translated into a $10 000 cost to the business involved, says data and information storage... 


India-SA move to bolster technology partnerships
30th March 2012 By: Schalk Burger

The High Commission of India in South Africa is committed to expanding the ties between the two countries in the vital information technology (IT) sector, while the South Africa government is... 


Comprehensive payroll solution launched
23rd March 2012 By: Dimakatso Motau

A comprehensive payroll solution, which offers users a single solution that includes all of the features and functionality that usually has to be bought in add-on modules, has been launched by... 


Bright future for Western Cape BPO sector
9th March 2012 By: Leandi Kolver

The future of the business process outsourcing (BPO) sector in the Western Cape is bright, with a number of significant foreign investors from the UK considering South Africa and the Western Cape... 


Icasa reviews broadcasting regulations as SA moves to digital era
20th February 2012 By: Natasha Odendaal

The Independent Communications Authority of South Africa (Icasa) is examining successful international broadcasting migrations from analogue to digital terrestrial television (DTT) to bring South... 


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